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Return Policy 

We want you to love every product you take home from Amaïa. Because skincare is personal care, once a product leaves our spa we cannot resell it to another client. For that reason, we offer store credit rather than refunds, as set out below.

Returns and store credit
We do not offer refunds. Once a product leaves our spa, we cannot resell it to another client, so all eligible returns are given as store credit.

  • Unopened, unused products may be returned for store credit.

  • Store credit can be used online or at either of our spas, on products or services.

  • Sale items, bundles and gifts with purchase follow the same policy.

Opened or used products
Opened or used products are final sale, for hygiene and safety reasons.
The one exception is a skin reaction. If you have a reaction to a product, please stop using it and contact us. We’ll review it with you and may offer store credit. Our team is also happy to help you find a better fit for your skin.

How to request store credit

  1. Contact us with your order number and the product you’d like to return.

  2. Bring the product to either spa, or ship it back to us. Return shipping is paid by the client.

  3. Once we receive and check the product, we’ll issue your store credit by email.

Damaged, defective or incorrect items
If your order arrives damaged, faulty or not what you ordered, contact us within 7 days of receiving it. Please include your order number and a photo. We’ll replace the item or make it right, at no cost to you.

Contact us
Questions about an order, pickup or store credit? Reach us through the contact page at amaia.ca, by phone, or at the front desk of either spa. We’re always happy to help.

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